TO OUR CIVANA COMMUNITY,
Our top priority for welcoming you to CIVANA is doing it safely, with your wellbeing in mind. We remain committed to monitoring and complying with the guidelines from the Centers for Disease Control (CDC), and relevant government authorities and we continue to put even higher wellbeing standards into effect, allowing us to ensure the highest level of service, cleanliness, and safety.
In alignment with the CDC's guidelines, face coverings are now optional for guests and team members in areas with low or medium COVID-19 Community Levels. CIVANA is located in Maricopa County, and currently has a LOW COVID-19 Community Level. However, we recommend those at higher risk continue to wear a mask.
Our team members are trained on handling guest-facing materials and underwent further Health and Safety courses. Team members are to employ operating procedures to ensure your comfort and safety at all times.
KEEPING YOU HAPPY & HEALTHY IS OUR PRIORITY
From embracing nature’s playground with increased outdoor wellness offerings, to *limiting spa capacity; providing enhanced dining experiences that ensure a safe and enjoyable dining experience, our commitment to helping you leave happier and healthier than when you arrived remains our focus. To this end we also continue to offer flexible cancellation policies to give you peace of mind while you consider CIVANA for future travel. For cancellations made more than 7 days prior to the scheduled arrival date, you will receive a full refund. For cancellations within 7 days of arrival date, you will be charged 50% of your entire reservation. Policy excludes Advance Purchase reservations. See rate plan details for specific cancellation policy.
*Advance spa reservations are required, and we strongly suggest booking in advance of your arrival date. Please view our spa menu online to help you plan your treatments, as appointments fill up quickly and last-minute availability cannot be guaranteed. For quickest response, simply text us at 480.405.3023 or call our Guest Experience team at 480.653.9000.
We understand that you may have questions, please don’t hesitate to contact us at firstname.lastname@example.org. As new information becomes available, we will continue to grow our efforts in this plan to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe.
Thank you for continuing to support CIVANA and we look forward to your arrival!
The CIVANA Team