Making the Most of your Spa Experience

The Spa offers more than 23 treatment rooms located on two levels, men’s and women’s locker lounges, and an outdoor 25 meter heated spa saltwater pool for lap swimming, lounging, bistro style seating and 4 private cabanas. Our co-ed relaxation lounge is a grounding sanctuary and the perfect place to rest before and after your treatment; offering healthy snacks and teas, oversized lounge pods, and a sweeping view of Black Mountain.
It is recommended to check into the spa a minimum of 30 minutes prior to treatment start time and 60 minutes in order to enjoy the Aqua Therapy Circuit before your services.

Planning Your Experience

Book Your Spa Experience | It is recommended to book your spa experience 72-hours in advance. all (480) 653-9001 or email the spa to book your featured service at CIVANA.

Gratuities | For your convenience, a 20% service charge is added to total treatment price (modifiable at your discretion).

The Gift of Wellness | A spa certificate is an ideal gift for someone special. Certificates can be purchased at the front desk.

Canceling your Treatment | Unless otherwise noted, please notify us at least 6 hours prior to the start of your spa treatment to avoid a 50% cancellation fee. A fee of 100% of the treatment price will be charged to guests not giving any notice of cancellation. Please arrive in plenty of time so that you can enjoy your full journey. Late arrival may shorten your treatment time.

What You'll Need

Bathing suits are required for the Aqua Therapy Circuit and for outdoor pool area, as they are co-ed experiences. Resort guests are encouraged to wear their room robes. The Spa also provides lockers, robes and slippers. We recommend that you do not bring valuables, as we cannot assume responsibility for lost or misplaced items. Your comfort is the key to relaxation, please use your discretion for attire during massages, undergarments are optional. For Thai massage, we ask that you wear loose fitting clothes. For body treatments, you will be provided disposable undergarments and draping will be minimal.

Aqua Therapy Circuit

Water plays an essential role in healing the body and calming the mind. Take a journey through waters of varying temperatures in the European-designed Kneipp hot/cold wading pool and Tepidarium therapeutic soaking pool. Pause in our KLAFS SANARIUM® - the only one in the continental U.S - to balance yourself. Then find inspiration in the bracing cold deluge shower. This unique therapeutic circuit is one of our most important healing rituals of ‘taking the waters.’ Contrast therapy modalities in the circuit are designed to increase circulation and promote relaxation. As part of every service at the Spa, we encourage all guests to begin their journey with this one of a kind experience.

Enjoying Food & Beverage

You may choose to enjoy food and beverage at certain areas, such as the outdoor pool, outdoor ladies lounge, and outdoor 2nd floor co-ed deck. Spa servers are available throughout your day. Alcoholic beverages are encouraged to be drank in moderation, as alcohol may be contraindicated in certain situations. At no time will spa guests be over served, in order to ensure the safety and relaxation of all guests.


Tranquility & Personalization

Unwind & Unplug | We respectfully request you speak softly throughout your journey, and that you refrain from cell phone use, turning your phone to silent and if you must communicate via cell phone, you do so via text message only.

Age Minimums for Spa & Salon | The Spa is designed for adult use, age 18 and older. We do accommodate teens age 16-17 for treatments only (excludes any facility use) providing that an adult parent or guardian is in the treatment room for the duration of the service. Salon services are open to ages 8 and older when
accompanied by an adult.

Take it Home | Our powerful spa products and wellness inspired gifts are available for purchase in the Boutique, located outside the entrance to the spa.

Unique Health Considerations | Please notify our Spa Concierge during the booking process if you have any medical conditions that may need to be considered while designing your spa day.

It's All About You | You know your body best. Each treatment is designed for your comfort and enjoyment. Our staff is genuinely concerned about
your level of satisfaction. If there is anything you wish to change during your treatment (lighting, music, therapist pressure, warmth of the room) please do not hesitate to communicate this openly with your provider or a spa attendant.